Nintendo of America Inc.
The worldwide innovator in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its WiiTM, Nintendo
DSTM, Game Boy® Advance and Nintendo GameCubeTM systems. Since 1983, Nintendo has sold nearly 2.5 billion video games and more than 430 million hardware units
globally, and has created industry icons like MarioTM, Donkey Kong®, Metroid®, ZeldaTM and Pokémon®. A wholly owned
subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo's operations in the Western Hemisphere.
Description of Duties
- Analyzes data (internal and external consumer data) using leading analytical, statistical and qualitative techniques
- Connects research results to application design and provides deep insight on user needs to drive changes on content, processes, and procedures
- Provides quality control on all Contact Center information sources to ensure information is accurate, current, and maximizes usability
- Interprets and communicates complex research outcomes to senior management verbally and visually, in ways that advocate for the user and generate compelling reasons to change
- Creates, manages and distributes standardized consumer-based reporting
- Creates and maintains comprehensive documentation on analyses and methodologies
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